Privacy Policy

 1. Collection of Personal Information We collect personal information necessary for the provision of healthcare services, including: Name, address, phone number, email, and date of birth Health history, medical conditions, medications, and treatments Insurance or billing information Records of appointments, treatments, and progress notes 2. Use of Personal Information We use your information to: Provide safe and effective physiotherapy and wellness services Manage appointments, billing, and insurance claims Communicate important health information and clinic updates Comply with legal and regulatory requirements 3. Disclosure of Personal Information Your personal information may be shared only: With other healthcare professionals involved in your care (with your consent) With insurance providers or WSIB, when required for claims When required by law or a court order With third-party service providers who support clinic operations (under strict confidentiality agreements) 4. Consent By receiving care from our clinic, you provide consent to collect, use, and disclose your personal information for the purposes outlined above. Consent can be withdrawn at any time in writing, though it may limit the services we can provide. 5. Safeguards We maintain physical, administrative, and technical safeguards to protect your personal information from unauthorized access, use, or disclosure. This includes secure storage of records, password-protected systems, and staff training on privacy practices. 6. Access and Correction You have the right to access your personal health information and request corrections if necessary. Requests can be made in writing to our Privacy Officer. 7. Retention of Records Your health records are retained in accordance with professional standards and legal requirements. After the retention period, records are securely destroyed. 8. Contact For questions about our privacy practices, or to access or correct your personal information, please contact: Privacy Officer Medical Grade Physiotherapy and Wellness Burlington 700 Guelph Line Unit #4 Burlington, ON L7R 3M8  medicalgradephysio@gmail.com